Privacy Policy
1. General Provisions
This Privacy Policy explains how our website collects, uses, stores, and protects personal data of users in accordance with applicable laws of the United Arab Emirates (UAE) and relevant international regulations, including the General Data Protection Regulation (GDPR) where applicable. By accessing and using our website, users confirm that they understand and agree to the terms set forth in this Privacy Policy. The administration of the website is committed to safeguarding user privacy and ensuring compliance with all relevant data protection obligations.
2. Information We Collect
We may collect various categories of personal data from users. This includes identification data such as name, mobile number, and account information, as well as technical data such as IP address, device type, browser information, and location data. We also collect transaction-related data for the purpose of processing transfers and providing accurate records. Additionally, we may collect information voluntarily provided by users through forms, inquiries, or account registration. All collected data is limited to what is necessary for legitimate operational, legal, and service-related purposes.
3. How We Use Information
The data collected is used to process transactions, provide services, improve website performance, ensure compliance with financial regulations, and maintain security. User information may also be used for customer support, fraud prevention, analytics, and service personalization. In certain cases, data may be used to send service updates, security alerts, or compliance notifications. We process personal data only where there is a lawful basis under applicable UAE law and GDPR principles, including consent, contractual necessity, and legitimate business interests.
4. Data Protection and Retention Period
We implement administrative, technical, and organizational measures to ensure the protection of personal data against unauthorized access, misuse, loss, or disclosure. Data is retained only for as long as it is required to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Upon expiration of the retention period, personal data is securely deleted or anonymized. Our data protection practices comply with UAE regulatory requirements and align with international standards for data security and privacy.
5. Disclosure to Third Parties
We may share user data with trusted third parties, including payment processors, financial institutions, and regulatory authorities, when necessary for the execution of transactions or compliance with UAE law. We do not sell or rent user data to unauthorized entities. Transfers of personal data outside the UAE, if required, will be carried out in compliance with applicable laws and subject to safeguards ensuring adequate protection. All third parties handling data are contractually bound to maintain strict confidentiality and security standards.
6. Use of Cookies
Our website uses cookies to enhance user experience, improve functionality, and collect analytical insights. Cookies may include session cookies, preference cookies, and security cookies. These files help us remember user preferences, track usage patterns, and optimize services. Users may manage cookie preferences through their browser settings; however, disabling cookies may limit access to certain features of the website. Detailed information about cookie practices is provided in our Cookie Policy.
7. User Rights
In accordance with UAE laws and GDPR principles, users have rights over their personal data. These include the right to access, correct, restrict processing, object to processing, and request deletion of their data where legally permissible. Users also have the right to withdraw consent for processing and to request data portability. Any such requests may be submitted to the website administration for review and action within legally established timeframes. We are committed to upholding user rights and ensuring transparency.
8. Changes to the Policy
We reserve the right to update or modify this Privacy Policy to reflect changes in law, technology, or operational practices. Any updates will be published on this page with a revised effective date. Users are encouraged to review this policy regularly to remain informed. Continued use of the website after changes indicates acceptance of the updated Privacy Policy.
9. User Consent
By using our website, users confirm that they have read, understood, and agreed to this Privacy Policy. Users also acknowledge that their data may be processed for the purposes described herein. Where required, explicit consent will be obtained for specific data processing activities, in accordance with applicable UAE legislation and GDPR standards.
🏢 Pay2Number
📍 Al Shatha Tower, Office 1405, Al Sufouh, Dubai, UAE
📞 +971 4 173 7137